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Call center solution in Thai Nguyen province

Call center solution in Thai Nguyen province :

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Graphical details of Call Center

 

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   Gateway Block: Helps internal system connecting to the internet and analog telephone.

 

    Services Block: Center block with Asterisk server, database server and NAS backup server

 

End-device Block: Connects with VoIP user via softphone or IP Phone.

 

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Asterisk and database servers

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Installing softphone

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Call center system


 

  1. Call distribution                                                  5. Management call agent
  2. Interactive call                                                     6. Spy hearing
  3. Call recording                                                      7. POPUP customer information
  4. Conference call                                                    8. Block incoming call

Basic modules in Call Center System

 

 

  

1. Call management

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Our system has the ability to route calls smartly

Routing based methods:

-          Time

-          Source - destination

-          By organisation unit

-          By Skill

-          Priority levels

-          Scheduled


2. Call agents supervising:

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Supervisors can manage their agents by groups and by details of each agent in the group.

Supervising function based on user privileged from high to low.

Administrator can see the status of call agents : Not available, At lunch, Busy, Gone Home, Away from Desk, Meeting, etc…

3. Block abusive calls

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Our program has the functionality that can add specific numbers to blacklist, the length of blocking can be sorted by date, hours.

4. Report

Reports can be exported to the following formats : excel files, HTML files.

 

* Report cost by extension/agent 
* Report by date 
* Report destination number 
* Report by specific machine/number 
* Statistic of incoming calls.


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5. Other features:

Other features including:

-          Conferencing, AutoAttendant, MusicOnHold, Recording, Call Monitoring …. 

-          Mobility

-          No cost calls between branches

 

Solutions

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Server Time: 2019-07-16 21:02:00

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Contact us

Service support centre :
Address: R1611, 18T1 Le Van Luong, Thanh Xuan, Hanoi
Tel: (04) 6251 0292 | Fax: (04) 6251 0646
Email :Contact@smallnet.com.vn

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Hanoi Representative Office:
Address: 17 Yet Kieu, Hoan Kiem, Hanoi
Tel : (04) 3984 3288

Ho Chi Minh City representative office:
Address: 33/39 Nguyen Sy Sach P.15 , Tan Binh District
Hotline: 0918 559 186

Nam Dinh Province representative office:
Address: Hamlet 8, Nghia An, Nam Truc
Hotline: 0914 848 008