THE MOST IT PROBLEMS THAT CUSTOMERS OFTEN EXPERIENCED
With well-trained and professional technicians, we serve as your complete IT support team or as an extension of your current IT team.
There by, IT system of enterprises is always operated optimally, smoothly, safely and cost-effectively.
Depend on the size of the computer system and the needs of the business, our consultants will advise the type of IT managed services accordingly:
Part-time or Full-time IT managed service.
Part-time IT managed sevice
This service is suitable for small and medium sized businesses (less than 100 computers). Our IT specialists will support and control all activities of the IT system in all the following ways:
– Come to the business periodically according to the agreement (weekly, monthly) to check the whole system.
– Support users and troubleshooting remotely 24/7 via phone and other communication facilities.
– Come on-site to solve urgent problems.
– Additional support at the office upon request.
Full-time IT managed sevice
This service is suitable for businesses that need full-time support or scale from 100 or more computers, and (or) include data servers, application servers.
Our IT specialists will support the issues arising and review all activities of the IT system in all the following ways:
– Support on-site according to the daily work schedule of the business.
– Over time support at the office as required.
– Come to the business to solve urgent problems 24/7.
SYSTEM TAKE OVER AND ADMINISTRATION PROCESS
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Examining & Consulting
- Customer needs and problems inspection
- System fully examination
- Reporting on system current status and solutions
- Consulting and discussing for the best solution
- Sending quotation and service contract
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System Upgrades
Reorganization- Providing replacement equipment, upgrade according to the agreed solution
- Upgrading, reorganizing and standardizing the system to improve stability, safety, good performance and minimize problem arising
- Compiling network policy, providing training to users
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System Maintenance
- Maintain, check the system, update the application, prevent errors before happening, improve the lifetime of the device
- Backup/ restore data
- Grant access, secure system, virus prevention
- Troubleshooting, support users
- Provide temporary replacement equipment during repair to avoid operation interruption
- Overall clean equipment periodically
- Perform periodic IT system Audits, providing overall health reports of the entire system
- Consult the needs of developing, expanding the system and applying IT in the future
THE BENEFITS THAT SmallNET BRINGS TO CUSTOMERS
Cost Savings
With our outsourced IT services, customers only pay a fixed monthly fee and do not incur additional personnel costs (insurance, reward, welfare, working space, training costs, recruitment costs…).
Using Human Resources Effectively
When IT systems operate stably, with little trouble, businesses just need to use Partime IT managed sevice instead of hiring full-time IT staff. If the system has a big problem that requires many staffs to solve, or need to deploy new application quickly, customers have no worries as we have a team of IT experts that always ready to support.
Focus On Business Activities
Small and medium companies will have professional IT services equivalent to large companies but at lower costs, increasing competitive advantages. The companies can focus on their core business.
Stability & Smoothly
The system works most stability, with the least problems. Efficiently shared data and resources (internet access, file, printing).
Safety & Security
The system is assigned access rights, attack protection. Data is stored centrally, backed up safely, ensuring system availability.
Early Warning Of Risks
The system is always monitored remotely. Warning of risks and take precautions to avoid unfortunate incidents and work interruptions.
Annual IT System Audit
At the end of each annual service period, we will arrange a high-level IT specialist to conduct a comprehensive audit of the system in order to double-check, ensure a stable, safe operation system as well as give recommendations.
Reliable Consulting
Our experienced IT experts, who are well-trained and have international professional certificates, always advise reliably and carefully about all IT system problems.
WHAT IS THE DIFFERENCES OF SmallNET‘S IT SUPPORT AND SYSTEM ADMINISTRATION SERVICES
QUALITY & PRESTIGE SERVICE
With over 20 years of operating experience, we are always confident to bring real values to each customer system: safty, stability, effectiveness, economy. We are proud to be a reliable partner of many businesses since their establishment.
PROFFESIONAL TEAM
Technicians and customer service staffs are well trained and constantly learn to improve their knowledge.
We always try our best to bring the most effective solutions to customers.
CONSCIENTIOUS CUSTOMER CARE
We always uphold the sense of responsibility, integrity, enthusiasm, flexibility in customer support activities.
Always listen to the feedback from customers to improve our service better and better.
QUICK SUPPORT
Along with experienced technicians and efficient business processes, we support and solve problem quickly with the highest responsibility and criteria “Always prioritize the work and the time of customers”.
