Building Call Center system – Thai Nguyen social work center

Building Call Center system – Thai Nguyen social work center

By admin - 30/09/2019


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To meet the requirements given by the Center’s leaders, with 15 years of operating experience in the field of IT and telecom system, SmallNET has been selected as the partner to deploy Call Center solutions .

General equipment diagram of Call Center system
General equipment diagram of Call Center system

       

Server ASTERISK and Server DATABASE
Server ASTERISK and Server DATABASE
Install and instructions for using Softphone software
Install and instructions for using Softphone software
Call Center Call Center system
Call Center Call Center system

SmallNET technicians have build up the system, design the SQL  database  and setup , customize Asterisk IP PBX sytem   to  provide following functions.

  • Call management and identification
  • Supervision of telephone agents
  • Phone blocker feature to joke
  • Report export feature
  • Call in/out recording
  • Other functions 

Until now, Thai Nguyen Call Center system has been operating very well. The management of the Center is very pleased as SmallNET has designed and implemented the project very quickly, fulfil the urgent needs of the work. Thai Nguyen Social Work Center also committed to continue cooperate with SmallNET as a trustful partner in implementing IT solutions in the future.

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