The solution is applied to consulting rooms, customer service center, call center, training centers, schools …
Software has the following features:
- Counting, analyzing calls: incoming calls, missed calls, pick up calls, mute calls (call but not pick up).
- Connect the database system to keep the entire call history/ call recording according to each phone number and the subject’s consultation information.
- Information about the target group.
- Information about the main beneficiary groups:
+ Case management according to location
+ Case management according to target groups
+ Case management according to by call content
+ Case management according to the way of consultation
SmallNET is always here, willing to consult for free and provide more detailed information about the Switchboards data management software. Please contact us:
SmallNET Service Support Center: R1611, 18T1 Le Van Luong, Thanh Xuan, Hanoi
Hotline: 086 960 0425